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  Privacy Policy

 

 

 

PROTECTING YOUR PRIVACY

Necessary.

We’ll only ever collect and use your information in ways that are necessary and described in this policy.

Security.

We’re committed to keeping your information safe and confidential. Any personal data you provide is kept on secure servers within a controlled environment and is protected from any unauthorised access, use, or disclosure.

Reliability.

You can trust that we’ll never sell your data to third parties.

Within this policy

  • What is this policy?

  • Who are we?

  • What is personal data?

  • How do we collect your personal data?

  • How do we use your personal data?

  • Who else might receive or access your personal data?

  • How long do we keep your personal data?

  • What are cookies and tracking?

  • What are your rights?

  • Changes to this policy

  • How to contact us

What is this policy?

This policy explains how we, DCL Transport, collect and handle your information. Throughout this policy we’ll be referring to your information as ‘personal data’. For example, this may include information collected either through our websites, as part of a sales transaction, during telephone calls, in emails, through show enquiries or via other means.

It’s important that you understand your rights when it comes to protecting your data. See ‘What are your rights?’ for more information.

Who are we?

For all DCL Transport services, the data controller that’s responsible for your privacy is DCL Transport. If you have any questions about how we protect your privacy, email info@dcltransport.co.uk and we’ll get back to you as quickly as possible.

Regardless of recent legislation, we’d like to reassure you that any data and information you’ve shared with DCL transport has always been protected. The Data Protection Act has been in force since 1998 and DCL Transport has been compliant.

As always, our ethos as a company is to provide the best service and experience for our customers and users, and that includes maintaining your trust.

What’s personal data?

Your personal data is information that can be used to identify you as an individual. For example: your name, contact details, and job title.

How do we collect personal data?

Enquiries, sales and transactions

Because we can’t respond to enquiries, provide products or provide requested services without some personal data, we need to collect, process and keep that personal data and ask that you agree to that in line with this policy.

For example, in order to fulfil our contract with you, we may need to record your address so that we can complete delivery. We will also need to record your contact details so we can get in touch to schedule delivery.

This kind of information is vital and, without it, we wouldn’t be able to provide you with the products and services you request.

Collecting personal data

The ways we collect information:

Information you volunteer

This can include any personal data you provide in order to:

  • Request information;

  • Make an enquiry;

  • Or place an order. 

You may have provided this personal data by filling in a form, by emailing us, or over the phone. It’s always up to you whether or not you choose to give us information in this way, and any personal data you do provide will be provided in line with this policy.

Bear in mind that in order for us to provide a product or service, it will be necessary for us to process some personal data. Otherwise, we wouldn’t be able to fulfil our contract with you.

Third parties

We may receive some personal data from third parties whose services we use. We may also get information from public sources like social media sites.

Always, we’ll endeavour to ensure any third party from whom we receive personal data has obtained express consent to share that data.

Children

Our websites and webpages are not intended for or targeted at children under the age of 16, and we don’t knowingly or intentionally collect personal data from children under the age of 16.

If you believe we have collected personal data or information about someone under the age of 16 that wasn’t provided with the consent of the child’s parent or legal guardian, please contact us at info@dcltransport.co.uk so we can delete that information.

How do we use your personal data?

Website

You’re free to explore our websites without volunteering any personal data.

Any personal data we collect is used to provide you with services you’ve requested, for normal business purposes, or to exercise or comply with any legal rights or obligations.

Customer Service

We may need to keep a record of your contact history with us, such as telephone calls or emails, so that we can provide you with appropriate customer service. This allows us to fulfil our contract with you by making sure you receive the right support. It also means we can accurately address any queries or complaints you may have.

Who else might receive or access your personal data?

You can rest assured we do not and will never sell any of your personal data to any third party.

It’s incredibly important to DCL Transport that we maintain your trust. We take your privacy very seriously.

We share your personal data only where you ask us to, where it’s a necessary part of doing business with you and providing you with services, or where we’re legally required to do so.

As an essential part of being able to provide our services and fulfil our contract with you, it may be necessary for us to share information with third parties. For example:

  • Companies that are involved in successfully fulfilling your order, such as couriers and transport services

  • Vehicle tracking software companies.

  • For any associated legal action

External websites

Our website includes links to other websites. We don’t control the content or practices of these other websites.

By providing these links we are in no way endorsing these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, and we encourage you to review the policies of and your own privacy settings on any other social media or websites you interact with.

How long do we keep your personal data?

We only keep data as long as we need to. This includes:

  • Where there is an ongoing legitimate interest or legitimate business need. For example, to contact you about our other products and services, or in relation to a contract or transaction.

  • Where there is a legal need.

How long we keep your data depends on:

  • Why it was collected

  • How long it will take to fulfil that purpose

  • Whether there’s a specific legal obligation for us to keep your data for a certain amount of time.

When there’s no longer a legitimate business or legal need to process your personal data, where possible, it will be deleted or anonymised. We regularly check, maintain, update and remove data that’s no longer accurate.

Regardless of the retention period, you can ask us to delete your personal data at an earlier date. See ‘What are your rights?’ below for information on how to do this.

What are your rights?

You’re well protected when it comes to your personal data. Here are your rights:

  • The right to be informed about how your personal data is being used (which is the purpose of this privacy policy)

  • The right to request access to the personal data we have for you, and to receive a copy of that data

  • The right to request any personal data we have for you be updated or corrected

  • The right to request that we stop processing your data or delete it (depending on the circumstances)

  • The right to unsubscribe from and stop receiving direct marketing communications, even if you’ve previously given consent

  • The right to request that we pass on parts of your data to you or another service provider

  • The right to complain to a data protection regulator (that’s the Information Commissioner’s Office in the UK)

To exercise your rights, make a complaint, or if you have any questions, please don’t hesitate to contact us at info@dcltransport.co.uk.

Reviewing, correcting and removing your personal data

Accessing your data

You can request a copy of the personal data we hold on you. Where possible, this will be provided within 30 days (see ‘Limitations’).

Updating your data

You can ask us to update or correct your personal data at any time.

Removing your data

You can ask that we remove, restrict or refrain from processing your personal data. This won’t be possible in circumstances where it’s necessary for us to process your data for transactional, sales, contractual or legal purposes.

Where we’ve requested your consent, you can choose to withdraw that consent at any time. However, this won’t affect any data processing that has already occurred at that time.

Limitations

The above rights may be limited.

For example, limitations may apply if complying with your request would reveal someone else’s personal information, or if your request would require us to delete information we are required by law or have compelling legitimate interests to keep.

Changes to this policy

We’ll be checking this policy regularly to make sure it’s up-to-date. Any changes will be posted here. Although we’ll notify you of any significant changes to this Privacy Policy, we encourage you to review it periodically.

The Law

In accordance with the new GDPR regulations, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Direction 95/46/EC (General Data Protection Regulation), DCL Transport are committed to full compliance and will ensure that personal data shall be:

(a)  Processed lawfully, fairly and in a transparent manner

(b)  Collected for specified, explicit and legitimate purposes and not further processed

(c)   Adequate, relevant and limited to what is necessary

(d)  Accurate and, where necessary, kept up to date

(e)   Kept in a form which permits identification of data subjects for no longer than is necessary

(f)    Processed in a manner that ensures appropriate security of the personal data

(https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/principles/)

How to contact us

Should you have any questions or concerns about this policy or your data, or to exercise any of your rights, please contact our Data Control Officer on info@dcltransport.co.uk or at Stubbins Lane, Claughton-on-brock, Preston PR3 0HQ.

We’ll respond to your request within a reasonable period of time and will let you know what action we’ve taken.

 

 

 

 

 

 

Copyright DCL Transport Services 2018